SHIPPING & ORDERS

Australian Shipping 

• Australia Post Tracked Shipping (2-8 Business Days) $9.99 
• Australia Post Tracked Express Shipping (1-3 Business Days) $15.00
• FREE Shipping orders over $99+ (Not including sale period)
• FREE Express Shipping orders over $199+ (Not including sale period)

International Shipping

• Free International Shipping orders over $149 AUD +
• Free Express Shipping orders over $199 AUD +

• USA
• Australia Post Tracked Express - $21.00 USD
  (2-4 Business Days)
• Australia Post Standard - $10.80 USD
  (4-10 Business Days)
• Canada
• Australia Post Standard - $13.59 CA
  (4-10 Business Days)
• Australia Post Tracked Express - $27.18 CA
  (2-4 Business Days)
• United Kingdom
• Australia Post Standard - £8.63 GBP
  (4-10 Business Days)
• Australia Post Tracked Express - $17.27 GBP
  (2-4 Business Days)
• Europe
• Australia Post Standard - €10 Euro
  (4-10 Business Days)
• Asia
• Australia Post Tracked Express - $21.00 USD
  (2-4 Business Days)
• Australia Post Standard - $10.80 USD
  (4-10 Business Days)

PROCESSSING TIME

Our standard estimated processing time is 1-3 business days after your order is placed. We are currently receiving a high volumes of orders, please allow more business days for your order to be dispatched, we appreciate your patience and support!

FAQ

PAYMENTS ACCEPTED

AfterPay, PayPal, Visa, Visa Debit, MasterCard.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched, you will receive an email (and SMS if you have left your mobile) with all your tracking information and the steps to track the progression of your parcel.

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

I ENTERED THE WRONG ITEM OR SHIPPING ADDRESS OR I WANT TO CANCEL MY ORDER?

Once you process your order and click ‘confirm & pay‘, after this point we can’t guarantee anything. If you are quick to let us know, and we haven’t processed/packed the order we may be able to amend it.

For wrong item ordered:

Like mentioned above, once you click ‘confirm & pay‘, after this point we can’t guarantee anything. If the order is processing after you click ‘confirm & pay‘ or with the courier, it’s too late and we can’t change the order. If we can’t amend the order or stop it, it will need to go through the exchange process. 

If we go through an exchange, or reship to correct address once returned to us this will be at the customer’s cost. We are not liable for any losses incurred if the customer has provided any incorrect details for their order or anything that happens after clicking ‘confirm & pay‘.

For the wrong shipping address entered:

If you already received your tracking number, please contact auspost customer support to redirect your parcel. If you have not received your tracking number yet, please email our customer care team at contact@gymroos.com.au

Please double and triple check your items, sizes and address is placed correctly.

STILL HAVEN’T FOUND THE ANSWER YOU’RE LOOKING FOR?

Please feel free to contact us and we will be happy to help answer any questions you have!

INSTAGRAM  @gymroos
EMAIL contact@gymroos.com.au